SN
Salega N

1 reviews | Active since May 2014

01 Dec 2023, 09:52

*****ulently debiting my bank account

Can you please stop debiting my bank!!!!!! It is impossible to get through to your call center, I have no services with you. Every month I have to reverse the debit order. 😡

I have reported it to ********, and now the auto response says I have to wait for feedback 7 to 14 working days. Is this a joke? It is my money, do you not have security in place where you do bank detail verification before debiting peoples accounts. I want someone to contact me ASAP.

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2023, 10:15
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team