1 reviews | Active since Jun 2022
*****ulently billing customers
Vodacom has suddenly became ****mers. I get that the economy is tough but there is no need to *****ulently charge your customers or you were hoping we wont pick it up. I have had contracts with Vodacom for over 10 years so I mean it when I say its a sudden thing.
Begin of this year you guys have started adding lines on my billing such as once off data? I sent an email to your customer service who didn't bother to get back to me. My contracts are all top up contracts so I don't understand why billing has suddenly started fluctuating with added billings month on month.
If I still don't get an answer my next review will be on LinkedIn, twitter, google and Facebook.
Before you respond and say this is false review my contact is I***-2 and my query is on my 067 number.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
