NM
Nomagugu M

1 reviews | Active since Jun 2022

23 May 2024, 09:33

*****ulently billing customers

Vodacom has suddenly became ****mers. I get that the economy is tough but there is no need to *****ulently charge your customers or you were hoping we wont pick it up. I have had contracts with Vodacom for over 10 years so I mean it when I say its a sudden thing.

Begin of this year you guys have started adding lines on my billing such as once off data? I sent an email to your customer service who didn't bother to get back to me. My contracts are all top up contracts so I don't understand why billing has suddenly started fluctuating with added billings month on month.

If I still don't get an answer my next review will be on LinkedIn, twitter, google and Facebook.

Before you respond and say this is false review my contact is I***-2 and my query is on my 067 number.

0
Replies (1)
Vodacom
Vodacom's reply23 May 2024, 10:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team