*****ulently added 2 numbers and registered 2 sim cards added against my profile.

Vodacom has activated 2 extra sim cards and lines on my account and deducted costs for doing this already, without my request. This is *****.

I have spoken to the ***** department on the 19th of September 2024 who proceeded to phone the agent that activated the sim cards against my profile. I stayed on the call while the call centre agent phoned the person who activated these. The person said his name is Frans van Wyk and, this is clearly not me.

I have since discovering this, been phoning Vodacom several times. Although call centre agents are helpful, my problem is not attended to. I now have to pay an account for someone else’s benefit.

I need these reversed and cancelled and, most importantly action taken against the person that claimed he was me when calling Vodacom on the 13th of September to activate these.

Please assist urgently.