DM
David M
1 reviews | Active since Dec 2023
21 Dec 2023, 19:17
*****ulent Vodocom.
I have no dealings/accounts with Vodacom however I am now being harassed by Vodacom Collections department. They tried to *****ulently debit my bank account but I successfully reversed and blocked the *****ulent debit order. Tried calling Vodacom on 082 135 but it is impossible to get through to a person. Seems like it is easier for someone to open a *****ulent account than for the victim to try report it.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Dec 2023, 07:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2023, 07:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Dec 2023, 11:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you will visit the store with relevant documents to be submitted to the ***** Division. Kindly take with you an affidavit stating that you did not request any contract and your I.D.Copy. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2023, 11:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you will visit the store with relevant documents to be submitted to the ***** Division. Kindly take with you an affidavit stating that you did not request any contract and your I.D.Copy. Regards Consumer Website Team
Best regards,
DM
David M's updateReviewer Update
19 Jan 2024, 11:59I went through the process of logging with Vodacom *****. Received confirmation that the ***** was confirmed and account was closed and paid up. However Vodacom Collections and now Vodacom Pre Legal continuesly harass me about this account. I provided them with ***** reference number but the continue to harass me. This is now harassment and ******ion.
DM
David M's update19 Jan 2024, 11:59
Reviewer Update
I went through the process of logging with Vodacom *****. Received confirmation that the ***** was confirmed and account was closed and paid up. However Vodacom Collections and now Vodacom Pre Legal continuesly harass me about this account. I provided them with ***** reference number but the continue to harass me. This is now harassment and ******ion.