WB
Weshall B
1 reviews | Active since Apr 2024
08 Apr 2024, 07:03
*****ulent Vodacom Sales and Billing
Vodacom is running *****ulent sales department ms that called me to migrate my current packages at no cost as they no longer has the plans I'm on and the next thing I know I am in a nightmare ******** billing cycle with Vodacom. First I receive a bill for March 2024 with increased plans and charges for migration, which I did not ask. I then informed them to remove the migration and put my contracts back to thee way they were. This month they send me a bill with R2000 more for more migration fees. I want this reversed and cannot wait to cancel my long standing contracts with this company
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Replies (1)Vodacom's replyOfficial
08 Apr 2024, 10:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2024, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
