RA
Riyadh A

1 reviews | Active since Mar 2017

20 Oct 2023, 08:17

*****ulent Vodacom Rewards Extention

An agent from Vodacom contacted me stating it was a call to notify me that vodacom will be dropping my premium and increasing my airtime as my two lines are our of contract and asked if I agree. I asked if it's to notify me it's fine but what must I agree to, I also made mention that I hope this is not a contract extention or vodacom not binding me to anything further as this happened a few months before with another agent and she said no. After the call was ended I got a sms and email for new quote and and extention until 2025. I called vodacom and made them aware that this is a *****ulent agreement. Waiting for it to be canceled.

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2023, 09:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team