*****ulent Vodacom Enquiries & Unauthorized Debit Order Damaged My Credit Score

I am extremely concerned and frustrated by *****ulent activity linked to Vodacom under my name.

Vodacom made credit enquiries on my Experian credit profile in 2025 and again in January 2026. I have never app**** for any Vodacom contract, account, or service, nor have I made any enquiry with them.

On 28 January 2026, an unauthorized debit order of R299 was deducted from my bank account by Vodacom. I immediately reversed the transaction because I do not have any agreement or account with them.

Now, because I reversed a debit order for a service I never authorized, my credit profile reflects a missed payment, which has negatively affected my credit score. This is completely unfair and unacceptable.

I demand the following urgently:

• Immediate removal of all Vodacom enquiries from my credit profile • Immediate removal of the incorrect missed payment listing • Written confirmation that no account exists under my name or ID number • A full ***** investigation into how my personal information was used

Consumers cannot be penalized for *****ulent activity they did not authorize. If this matter is not resolved urgently, I will escalate it to the National Credit Regulator and other relevant authorities.

I expect written feedback within 7 working days.