LW
Lisa W
1 reviews | Active since Sept 2023
07 Sept 2023, 14:48
*****ulent Vodacom!!!!!
I am shocked to realise that your company has been taking money off my Vodacom account since May 2021, a total of R5014.50 so far! This has occurred WITHOUT MY AUTHORISATION!
I did not ask for or subscribe to this content service and as a result of the unauthorized charges on my cell phone contract.
I demand that these charges be reversed or refunded ASAP before I contact the Small Claims Court.
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Replies (1)
Vodacom's replyOfficial
08 Sept 2023, 08:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Sept 2023, 08:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team