LV
Lesley V

1 reviews | Active since Aug 2022

27 Jul 2023, 16:33

*****ulent Vodacom contract

A *****ulent contract was taken out on my name, I noticed the debit orders going off my account, so I went to the bank and managed to reverse some of them. I noticed a Vodacom reference number, so I contacted them, and they asked me to provide them with an affidavit, banks statements etc. which I did, for the past month their debt collectors are phoning me every single day and every day I need to tell them that I didn't open the account and have send all of the details to Vodacom. This is so frustrating, I had to go through all the inconvenience to prove that this is not my contract, I didn't even get a debi check from the bank to approve a debit order from Vodacom. I can prove that I was at work on the day that the contract was taken out and if I enter the contract phone number on True caller it shows a completely different name as mine plus the number is off the whole time.

0
Replies (2)
Vodacom
Vodacom's reply28 Jul 2023, 07:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Aug 2023, 09:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per EC-1M4N-1ZZRD9, ***** has been confirmed, line deleted, credits passed and refund requested.

Please note, the refund  may take 7-14 working days. 

Regards Consumer Website Team

Best regards,