hM
harvey M

1 reviews | Active since Apr 2025

27 Oct 2025, 11:43

*****ulent vodacom.

I do not understand why is it they calling me still on account I have canceled. How does one owe an account that's canceled. And after they had debited my account twice the amount prior to my contract. They broke the contract as they did not follow the regulations for customer service. They don't even care about what made me cancel and fix the ***** that they did to my account by double debiting it. They want me to pay for an account I closed what about the money they debited from my account and the financial strain I called them pleading that they have inconvenienced my lively hood. And cause financial strain by doing that from January till may when I got someone who was willing to give me the right info that I got to end the contract so why are they following me now. I have suffered from this experience with vodacom and even family had to suffer financially as I had to borrow money to cover the money they had taken without my consent.

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Replies (1)
Vodacom
Vodacom's reply27 Oct 2025, 12:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team