*****ulent Vodacom Account not Cancelled

My cellphone contract was due for an upgrade, but I decided to cancel and move over to a pay-as-you-go instead. End April my contract was *****ulently renewed in Kathu mall and I received a notification later congratulating me on the upgrade. The *****ulent upgrade was reported to Vodacom ***** department and I immediately formally cancelled my contract with Vodacom. ***** case is still pending, account still running and a summons letter issued to me on the 30/11/2023. Each Month Accounts phone me to collect and each month I refer them to the ***** department. Various follows-up sessions have also been unsuccessful. ***** line is unavailable, service poor and NO NO NO support. Accounts and Customer Support told me on more than one occasion that they do not talk to ***** and ***** do not talk to them.