MB
Meghan B

1 reviews | Active since Aug 2017

07 Sept 2023, 13:56

*****ulent Vodacom!

Your *****ulent acrivities will be exposed. Vodacom has been charging random things to my account for the past two months. Here's the kicker, have not app**** for anything new. My contract has since April 2023 increased from R3100 (where a new line was app**** for when we wanted to upgrade - no help recreived to rectified) and now in September 2023 they want me to pay R4400?! That is more than a R1000 increase with a contract being cancelled due to the end of a contract. They refuse to end that contract and keep on increasing my entire bill. I have tried calling more than 10x since April 2023 to get the matter resolved, but clearly Vodacom doesn't need to recrify 1 customers cash concerns. I will be cancelling ALL of my contracts with Vodacom and REFUSE to pay a single cent going forward. I will also go to the police and lawyers to expise this *****ulent activities on my account to have the banks refuse payment to Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2023, 14:16
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Sept 2023, 09:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you've spoken to Stephanie. The billing issue has been escalated (ref ***). An email has been sent regarding the feedback and resolution.


Regards Consumer Website Team

Best regards,