*****ulent vetting without consent

Im having a bad experience with Vodacom Online, I recently took a Double deal contract with vodacom which was a long story ,I logged a call with the customer service admin department ref 265191 28th May 2025 ,in regard of the consultant who was trying to help me ,created a profile and vetted me on my profile without out my consent and this was so frustrating as it caused my application to get declined immediately. Till now I haven't received any response on this matter ,fast forward to present day.12 July 2025 I received a sms saying my account wasnt debited, so I called on the 15th July 2025 yesterday, I advise the consultant over the phone about my issue about my debit order but little I know ,in the background he was Vetting me again without my consent ,the time I found out was as I was talking to him ,I received an Email saying I was vetted and it got decline ,so when I confronted him over the phone ,he apologized and he admitted he was wrong,I asked to speak to the manager ,I was put through the 2ic who was incharge and she didnt help one bit.im currently in a process of approval on a bond for my house and I didn't need this unnecessary drama on my profile. This is totally ******* and totally unfair on my side where I didnt give consent for my profile to be vetted . These consultants are in a to big of a hurry of making sales ,where their are forgetting the wellbeing of there customers.