*****ulent upgrade, waiting over 14 days no contact

*****ulent upgrade was done on my Vodacom account last month March, Ok I completed the forms as requested and sent them on the 23/03/2023 and I got a reference number. I was told that the turnaround time is 7 to 14 days ok cool, and when I phone, I will be told that I won't be assisted because 14 days is not over and they are still busy, understand Now is after 14 days and when I call still don't find joy, I am told that I need to send another email again really! I am so unhappy and so frustrated because you really don't care about your customers. In my waiting I never got a call from you. R 1 300 out of my account becouse of your negligence vodacom. I regret the day I did a contact with you 3 years ago.I have been waiting, it is going to be a month now you will debit me again, what will I eat with my children. Even if you called me telling me that you are still busy, no you don't care.