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warren A

1 reviews | Active since Dec 2011

01 Dec 2023, 13:49

*****ulent Upgrade - Vodacom

vodacom called to do an upgrade, i told them that i will only do it on condition that i dont loose any of my VAS, now upgrade has gone through, and my data has disapeared!! ive now been on hold for 2hrs , getting sent from department to department, to try get this resolved!!

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Replies (3)
Vodacom
Vodacom's reply01 Dec 2023, 14:13
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
wA
warren A's update04 Dec 2023, 11:19
Reviewer Update
no one has contacted me!!
wA
warren A's update06 Dec 2023, 20:48
Reviewer Update
Multiple phone calls , empty promises & not resolved!!