RA
Riyadh A

1 reviews | Active since Mar 2017

24 Sept 2024, 16:15

*****ulent Upgrade by Vodacom upgrade department

VODACOM please address another *****ulent upgrade iv experienced, this has happened in the past and the upgrade was reviews after an investigation. I was told I would be contacted after an investigation on the upgrade on data plan number *** was done. I was waiting for the contract to end this year and when I queried when I can cancel they have told me it been extended for another two years. This data plan is totalaly useless to me as it came with an iPad and I don't use it. Please cancel this asap as I have been advised it's been extended up until 2026 and I didn't not agree to thus, I upgraded a few contracts recently and this number was extended without my consent.

0
Replies (1)
Vodacom
Vodacom's reply25 Sept 2024, 08:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team