*****ulent Upgrade

Hi. I sent a complaint on the 2nd of December 2025, I was contacted a week later on the 9th, unfortunately I was unavailable due to work commitments. I waited for the call the next day. Today is the 15th and still no one has made a callback. Earlier I received an SMS about my debit order of R1911.70 scheduled for this coming Saturday. I was very clear that I didn't do any iPhone 17 Pro Max upgrade, only an HP laptop which was a new contract. I can't pay for something I didn't sign up for. Vodacom, I'm pleading with you to rectify this matter urgently. The 20th is this week and this amount will go off and I'll be very unhappy. Please help me! Refer to the initial complaint made on the 2nd, it was never resolved. Today is the 15th, stop taking forever to resolve queries, we are in distress and it's supposed to be the festive season.