*****ulent upgrade

Iam awaiting feedback regarding vodacom cellular contract cancellations, received no communication yesterday as promised telephonically by Langa Mvumbe at your Rewardsco call centre, call reference number ***, who I spoke to a day ago.

A call centre agent from "Vodacom" called me a week ago offering me a reduced subscription on all my vodacom contracts, for being a valued customer. So it was a R 50 off my data contract, R40 off airtime contract etc.

I asked 4 times during the cinverstion if this would affect the term date of my contract and she insisted that I would still be able to upgrade as normal this month, and the discount would last for as long as I choose to keep my sim cards running before upgrading instore at my leisure, after which I will be migrated to a new deal

I subsequently received email quotes across 5 of my contracts for term dates of 2026, from ***

I called the vodacom store at the pavilion, who only informed me that this is a sister company, and they can do nothing to cancel the *****ulent upgrades.

Kindly cancel these as I never agreed to such, which you will clearly hear in the recording of the call that you have on hand, which you refuse to access. And fire the woman who is lying to consumers over the phone left right and centre.

This company is affiliated to you and as such you should be able to process the cancellation ASAP as this is disgusting behaviour from a call centre agent. Every day I call I hear a new lie that they are going to call me back or provide feedback, which never materialises. Wake up vodacom do you not value your clients?

Thanks and regards Dr Nabeela Sheik-Hamid