*****ulent Upgrade

Today I went to Vodacom shop at the Pavilion in Durban with the intention to upgrade my contacts as I am due for my upgrade. I was shocked to the core to when I was told that the upgrade was done, this is without my knowledge or consent and apparently it was done at Game Store in Rosebank after a failed attempt to take new contracts at Game Store Mall of Africa.

I have never set my foot in Gauteng as I permanently resin KZN. I dont know how they did KYC to positively identify the person upgrading. I don't know who shared my information with the ****mers for them to upgrade my contact. This very worrying, disturbing, disappointing and eroding trust I have. I am sitting with a ref number and I don't know when and how this mess will be put right