*****ulent Upgrade

I have had the most horrible experience with Vodacom and I am considering cancel even my contracts and moving to another network provider...From last year March I have been taking from one department to another because a *****ulent upgrade was done on my account via Vodacom Online that delivered a phone in Durban, I then went to the Vodacom Shop in Vaal Mall being assist by Mathapelo Ramafikeng and Maria Motsiri the poor ladies have done all they can since last year they escalated it to Head office and I met up with a guy called Mantake Matlhare once when I was in the store but now when I contact him he ignores my emails and text, Mathapelo said they have said they gave me a credit but how does the credit note work because till this day I am still being billed R2000 for a phone that I don't have I have had it with Vodacom...

The store Manager and the two assistant have been brilliant but they also don't know how to help me now if head office fails to assist them.