CB
Cathy B
1 reviews | Active since Mar 2024
12 Mar 2024, 16:13
*****ulent transactions from Vodacom
Vodacom is *****iently taking money from my account every month. My number is NOT A CONTRACT NUMBER FOR YEARS NOW, BUT PAY AS YOU GO.
They take R1 121 from my account every month.
Someone opened 2 accounts at Vodacom against my name and bought a smar****ch against my ID. They subtracted R6000 per month from my account for months. This was corrected in September 2023.
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Vodacom's replyOfficial
13 Mar 2024, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2024, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team