JR
Jo R

1 reviews | Active since Nov 2011

29 Feb 2024, 21:06

*****ulent transaction needs to be stopped

A month ago money came off my account As a *****ulent transaction. I was told by my bank to visit a Vodacom Store to stop the account.

Which I did and got a case number which was provided to the Vodacom staff to stop the *****. The staff member picked up that the person had a copy of my ID and had pasted their photo over mine. I live in Cape Town this person lives in Kimberly.

Today another R6000 came off my account from the same Vodacom *****ulent transaction.

This needs to be actioned as an urgency it is causing major financial strain in my household and I am liable for the reverse and bank charges for the debits that bounce due to these large amounts going off my account.

Who is responsible and reliable enough to assist in stopping this ***** with Vodacom!?

Regards MR RUDD

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2024, 07:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JR
Jo R's update01 Mar 2024, 09:06
Reviewer Update
Thank you for your reply.