NK
Nelly K

1 reviews | Active since Jan 2023

02 Feb 2024, 14:06

*****ulent transaction by Vodacom

I had a contract with vodacom which it was ending July 2023. I was told I must call in to cancel the contract in that July 2023 which I did. To my surprise the following month till January 2024 Vodacom was still deducting premiums. I made several calls to them and I was told the consultant whom was assisting me to close the contract he renewed my contract despite of what I signed for. Since July 2023 to date I have requested Vodacom to give me the recordings of my call and to refund me but they failed to do that to this very day. this is the company that I had two phone contracts, Wifi contract and router contract. 4 contracts under one name but they treat me like i worth nothing to them. kindly help me to get my refund

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2024, 11:16
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team