1 reviews | Active since May 2018
*****ulent subscription charges
Dear Vodacom and its employees that DO NOT listen when we call in.
Why was I billed for Whatsapp Ticket 1GB @25% Discount that I DID NOT ask to be loaded on my profile? Who authorised this?? This is actually *****ulent!
This is really unacceptable especially when I spoke to a consultant and told them I was NOT renewing my other contract and will only keep one number! On top of this *****ulent billing you guys added a contract cover plus that NO ONE discussed with me! You people are randomly adding things to customers accounts with no prior communication or verification.
I need my money to be reversed back and leave only the one account in my name without additional random amounts for no absolute reason. Can this be done if not please cancel the active contract under my name because clearly we going to have problems!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Best regards,
Best regards,
It’s honestly pointless to notify you guys that I’m overseas at the moment and would rather be contacted via email at *** of on +***3 which is my France number.
If this can’t be done please cancel all my existing contracts or let me know what I need to do to cancel them.
Thanks
It’s honestly pointless to notify you guys that I’m overseas at the moment and would rather be contacted via email at *** of on +***3 which is my France number.
If this can’t be done please cancel all my existing contracts or let me know what I need to do to cancel them.
Thanks
More than a week later (going on 2 weeks) and no one has made contact with me even. I will not call in to only to be reassured that my things are set up as I requested when they are not! That’s a waste of my time and money spent on internal calls.
Contact me on +***3 or vi email as you have done before.
Can I have feedback on this matter ***
More than a week later (going on 2 weeks) and no one has made contact with me even. I will not call in to only to be reassured that my things are set up as I requested when they are not! That’s a waste of my time and money spent on internal calls.
Contact me on +***3 or vi email as you have done before.
Can I have feedback on this matter ***