JU
Jurie U
1 reviews | Active since Jul 2025
15 Jul 2025, 19:05
*****ulent sim swap @vodacom
A sim swap was done on my number which I have been using for over 25 years on Friday 11th July 2025 without my consent by Vodacom. Currently my number is still not working even after they have re-done a sim swap and blocked the number. I have no access to my gmail or any contacts. I cannot make any calls or use the number. I was told that they cannot assist me any further. How is it possible that a sim swap can be authorised without my consent? According to Vodacom customer care nothing can be done!!! @vodacom@vodafone
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Vodacom's replyOfficial
16 Jul 2025, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2025, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team