*****ulent SIM card blocking by Vodacom

On the 18th January 2025 I received an SMS indicating that a SIM SWAP had been requested on my behalf. I immediately sent an email to Vodacom informing them of the request as it was not requested by myself. A few minutes later my phone number was blocked. Vodacom requested I send them an affidavit explaining the issue as well as an certified copy of my ID and 3 different signatures of mine. I then requested the agent by the name of Liesl are you'll (Vodacom) going to provide me with the number from which the request was made and also are you going to provide a document stating that I sent you'll a document with 3 signatures and a certified copy of my ID. Uptil today the end of January my number is still blocked which is ****in pathetic, I also did inform Liesl that my phone number is used for banking information and I also am receiving calls as I'm unemployed at the moment. This however fell on deaf ears and a system generated mail is keep on being sent. It's been three weeks already and **** all has been done by Vodacom my SIM card still is blocked.