DS
Diago S

1 reviews | Active since Apr 2021

04 Oct 2024, 14:50

*****ulent selling of products

I was called by one of vodacom call centers an was offered an migration which I was told will not increase any term of my contract or premium.

Too my suprise my premium increased that month and when I call they said they cannot connect me to the call center that sold me the pacakge because they only online. it's a call center in midrand I beleive.the number given was *** but that number does not exist.

Now I must call yo hv my contract migrated back and now some contract terms have changed which I need to call again to hv that corrected.

I was never called by vodacom to advise about my query or even my refund I just get sms about contract changing and credit limit updated but have no idea what's happening.

Will never recommend vodacom to anyone

0
Replies (1)
Vodacom
Vodacom's reply06 Oct 2024, 19:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team