*****ulent Sales Person

On the 22 May 2026, I was contacted by the Vodacom Upgrade Department, where I was **** to by the salesperson after I had explained to her that I am not ready to upgrade my contract, and then told me that I could take up another offer which is cheaper by getting 200 minutes and 3.5 Gigs of data for R349 instead of paying R400.00, and she promised that if I take this offer it would not affect my upgrade time should I be interested in changing my devise in the coming months, I then agreed to take up on the new offer with a thinking that I would still be eligible to upgrade, I asked her a couple of times to confirm that I would still be eligible to upgrade and she confirmed, she further said since I was a Vodacom client for many years as part of the rewards program she would send me a Huawei Nova 14 for free, after hearing that I still asked if she was sure that she is not upgrading my contract and she still confirmed. On the 26 May 2026, the cellphone was delivered to my surprise when I checked my upgrade status on the Vodacom app it states that I can upgrade in 26/25/2029?

I then decided to contact Vodacom after sales department to log a return of the phone, however I was not given any reference number for my call?

Can someone please arrange for this return as i do not want it. Also, can Vodacom launch a formal investigation why are Vodacom salespeople lying to loyal client or it de*****ing client's part of Vodacom Values, if it is like that then i do not wish to be associated with Vodacom anymore.