TM
Tumelo M

1 reviews | Active since Jul 2021

18 Nov 2023, 12:28

*****ulent sales from vodacom

I had someone call me during the week and tell me about a month to month additional line that they will be adding on my contract, vodacom is giving discounts to existing contract owners so instead of paying R220 it will be reduced to R180 and the contract structure will change to month to month, I can cancel at anytime, I repeated what she said and she agreed that this is truthful, I was then transferred to a manager who verifies sales, I repeated what I said and she just kept quiet and agreed, now all of a sudden my existing contract has increased by R200!!!! Is vodacom kidding me, this is ***** and you are keeping quiet, this is disgusting I will not keep quiet and I will reverse all the Debit orders until this **** is resolved!!!!

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Replies (1)
Vodacom
Vodacom's reply20 Nov 2023, 08:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team