*****ulent sales

Good day Vodacom

Please read through my story specifically before you respond - On the 7 April between 1 to 2 i got a call from a consultant - he was offering me 10 gigs -Not once did he ever mention upgrade -and I remember on the call I asked can I cancel at any time he said yes ,I asked will i pay less he said yes -what a lie I was paying more -Now the contract is on my father's Name :Sanjay but i pay for the number *** and the other number as I had take two contracts which ended now in June . Now this contract was upgraded without Proper consent and false information was provided to get a sale -This is *****ulent. the POPI acts is supposed to protect Comsumer from this type of *****ulent behavior and not exploit them-I called today 082132 and asked for the recording they told me I need to go to the branch - I work 8-5 everyday and my father is a pensioner with no transportation -How must we get to the branch? Now the reason why I'm sending a complaint on hello peter is the first step -i want your response so i can check with Nation complaints commission -Also with ICASA, On how i am going to proceed with this Case going further. Please can you understand this -"calls are Recorded for this purpose " so that we don't get exploited like this -don't make the Recording hard to fine .Because an ombudsman channel will make it easy for us to obtain. I have also posted on twitter -I have to also make People see how you do *****ulent sale ,After saying to him I want to cancel and he telling me that i can cancel at any time -How is that a upgrade-I won't allow you to exploit my father who is a pensioner ,because i also need to pay this . Just to add if this was a contract, he didn't mention the 24 months i learned of today -and the other day i called in it said upgrade i was thinking how strange.