1 reviews | Active since Jul 2019
*****ulent Purchases Made on my account
Last month I shared or wrote here that I had a situation with Vodacom regarding the amount that I owe and that this amount was *****ulent in that it claimed that I did an e-sim swap on two devices that are not e-sim compatible and also claimed that in both devices that I had made playstore google purchases worth R2000.00 in each devices and that these purchases were added on the amount that I owe.These devices have debit amount of R613.84 and R312.00 per month and yet according to Vodacom I owe R7282.94.Last month I had to do an affidavit stating these were not my purchase and that my devices are not e-sim compatible and there is no way that I could have been able to an e-sim swap and that also the device of R312.00 does not even have google services so how the hell can the device have purchased from the playstore for R2000.00.These devices have only voice minutes and data bundles and no purchase on the playstore using Vodacom these are *****ulent done by Vodacom and insiders to ***** me the customer. There reply is that they deleted the e-sim swap of course you did because you had done the damn e-sim swap without my consent and that those playstore purchases are also not mine.That R7282.94 from devices with R613.84 and R312.00 cannot never have gone to such an amount.That can’t even damn well tell what was purchase at the damn playstore but a cooked amount *****ulent was done on my damn account by them them to ***** rob the customer!!!!! This damn Vodacom is a ***** and cooks account to have customer over pay on amount a person never did!!!!!!!!
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Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
