MG
MakaKuyasa G
1 reviews | Active since Jan 2025
11 Jan 2025, 15:52
*****ulent phone account from Vodacom
Hello Peter in 2021 I received a notification of R80 something rands that was debited on my account. In December 2021 I got another one for the amount of R1600 something which I haven't received back from Vodacom. In January 2022 again another debit went off. I thank reverse it. I thank contacted my bank they told me that it was Vodacom company. I went to the nearest Vodacom center I was told that I took a contract with them of which I know nothing about. They instructed me to make a police affidavit my bank statement. I was told to expect a call from them since they started the investigations. My concern is even today I still receive Vodacom calls from their lawyers. Please help
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Replies (2)MG
MakaKuyasa G's updateReviewer Update
11 Jan 2025, 16:02They say I owe more than 70k. When I tell them that I want to see where I signed for that phone, the courier person who brought it here. The details of the person who authorized the phone on line I don't get any help. I've been asked several times to send my ID copy with my 6 different signatures, still nothing. The only thing they want is their "money". They can't even update me on the investigations. I am lost
MG
MakaKuyasa G's update11 Jan 2025, 16:02
Reviewer Update
They say I owe more than 70k. When I tell them that I want to see where I signed for that phone, the courier person who brought it here. The details of the person who authorized the phone on line I don't get any help. I've been asked several times to send my ID copy with my 6 different signatures, still nothing. The only thing they want is their "money". They can't even update me on the investigations. I am lost
Vodacom's replyOfficial
12 Jan 2025, 17:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jan 2025, 17:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
