*****ulent orders

Good day, Last month, I ordered a Wi-Fi router for R708. Two days after receiving my order, Skynet attempted to deliver another order, which I refused. I explained to the delivery person that I had not ordered a second router and did not sign for it. I contacted your ***** department and informed them I did not initiate a second order. However, today I received a bill indicating that I am being charged R1500 for two routers, despite not activating the second router that was *****ulently ordered. I would like to request a call recording related to the second order, as I need to identify who ordered and activated it. If I do not receive this information, I will escalate the matter with my legal team. I would like to know your process, how do you charge for a package that was never delivered?