*****ulent migration

To cut a long story short, sometime in September, a consultant from Vodacom called one my contract lines, to offer us a contract migration with high benefits at a lower premium to all of our lines, excluding Data lines. At the end of their conversation, it had come to the conclusion that the premium will reduce to plus minus R 6000.00 excluding the data lines, which are in any event not more than R 1500.00. To our surprise, all of the consultant’s promises, were lies and we received an invoice to an amount of R 15 000.00. We immediately lodged a complaint and requested that the telephone conversation between the said consultant and my personal assist be drawn so as to resolve this matter. To date, we have not received the said recording, instead Vodacom ins insisting that the bill be paid and the migration will be cancelled. I am of the view that I am not liable for payment of this fee, regardless of whether or not such services were used, because, in my understanding, I received services which I was promised as per conversation with the consultant. This is *****, because the vodacom consultant intended to de***** me, I have been a Vodacom customer for over 10 years, and my account has never been in arrear and or have never had any kind of issues, besides any other time when online consultants try making me take unnecessary extra lines. Vodacom instead of assisting me, they are rather, refusing to provide us with the audio so as to hear what was agreed on.