*****ULENT LISTING WHICH AFFECTED MY CREDIT SCORE

HORRIBLE SERVICE, I WAS FRADULENTLY LISTED ON ITC BY VODACOM WHICH AFFECTED NOT ONLY MY CREDIT SCORE BUT ALSO DECLINED MY APPLICATIONS ON A HOMELOAN, I LOGGED A TICKET AB-I5KX-7GSE AND WAS ASKED TO DRAFT AN AFFIDAVIT AND SEND A COPY OF MY ID WHICH I DID AND VODACOM CONFIRMED THAT IT WAS A FAULT ON THEIR END AND THE ACCOUNT WILL BE REMOVED FROM ITC, THIS WAS IN MAY 2025 TILL DATE THIS HASNT BEEN REMOVED. I THEN ASKED FOR A LETTER ON VODACOM LETTERHEAD TO STATE THAT THIS ACCOUNT WAS INCORRECTLY LISTED ON MY ITC PROFILE SINCE 2/3 WEEKS GOING NOW, I HAVENT HAD A REPLY WITH THE LETTER ALL I GET IS AUTOREPLY EMAILS AND SMS TO SAY MY TICKET IS CLOSED. THIS IS HIGHLY FRAUSTRATING AT THIS POINT AS IM BUSY WITH A HOMELOAN APPLICATION AND THEY NEED THIS LETTER ON A LETTERHEAD. THE CONSULTANTS AT VODACOM ARE USELESS AND SO IS THE BRAND THEMSELVES, I CANT BELIEVE HOW A CREDIT PROVIDER CAN GET AWAY WITH THIS AND WE INNOCENT PEOPLE ARE GETTING AFFECTED BY CREDIT SCORES ETC. I WANT THIS URGENTLY ACTIONED, YOU GUYS ARE USELESS AND I WILL NEVER RECOMMEND VODACOM TO ANYONE, THEIR SERVICE IS HORRIBLE.