TR
Tebogo R

1 reviews | Active since Jul 2018

09 Jul 2024, 13:29

*****ulent listing

Below is the email i received from Vodacom after i reported large amounts on my invioce. till this day they have not cleared my credit and given me a zero amount statement, this conduct by vodacom is affecting my credit. this emai was received on the 09/12/2022, today is 09/07/2024; "Good day

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Please note that we escalated your query to our ***** team for further assistance. Based on the feedback provided, our team rep**** and confirm that the ***** was confirmed .

***** upgrade confirmed - *** - 1 IR-2*** - upgrade reversed - credit passed . ***** add on line confirmed - *********708279 - number deleted - credit passed .

We apologize for the inconvenience and the service experienced.

Regards, Vodacom Consumer Website Team

0
Replies (2)
Vodacom
Vodacom's reply09 Jul 2024, 19:57
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TR
Tebogo R's update25 Jul 2024, 23:31
Reviewer Update
nothing has been done