*****ulent line opened on account, no action from Vodacom after reporting and submitting all necessary documentation.

I have Vodacom customer for close to 20 years.

I have one fairly basic cellphone / data / handest contract with them, monthly billing of which is normally in the region of R 1 175.

On 25 June 2023, I received a message stating that a new line / phone number had been authorized on my account. I categorically DID NOT open a new line / request anything of the sort.

I reported the *****ulent opening of this line on 082 135, and a brilliant consultant named Malcolm logged the issue and asked me to email ********.

This was duly done, and after some time I received a reply on email with an Affidavit to be completed and returned, along with a copy of my ID.

I comp**** with this request, and sent back the above on 18 July 2023, to which an automated response email confirming receipt was received.

This morning, I received an SMS saying that my upcoming debit order due on the 30th of July 2023, is R 6 000!!!

R 1 175 for MY phone number and R 4 825 for the *****ulent number.

VODACOM, PLEASE CONTACT ME WITHIN 24 HOURS CONFIRMING THAT THE *****ULENT NUMBER HAS BEEN BLOCKED AND THAT CHARGES FOR THAT LINE HAVE BEEN REVERSED.