*****ulent inquiry and applications made in my name

I am honestly annoyed with how Vodacom is treating this case, went in store I was told to go do an affidavit Nd ID copy went back then they told me system is offline, tried emailing their ***** department no one got back to me so far I then receive an sms saying the phone is out on dilivery, I go to sandton squre some stupid consultant by the name of khutjo Mphahlele tells me there's nothing they can do as this is an online contract I need to receive the phone and tell them I don't want it how do I receive something I never app**** for in the first place, you guyz can't be initiating contact without doing due diligence checks