JB
J B

1 reviews | Active since Mar 2010

13 Jul 2025, 13:35

*****ulent Google PlayStore item on Vodacom account

Vodacom has charged me an unauthorized amount of R1999.98 for so-called Google Play Store purchase on my July 2025 statement. I have not authorized such a purchase. How come would Google purchases appear on my Vodacom statement?

I have complained over the telephone to Vodacom, who simply pass the ball back to me: I must contact Google. Since when does the service provider, who invoices the customer, asks the customer to investigate with their third parties about possible, *****ulent transactions? The onus is upon Vodacom to investigate.

I strongly object and expect a reversal of the charged amount plus an explanation. My Google account shows no purchases for which I have paid R1999.98 Excluding the free apps on my phone, there is only a purchase of R59.99 for BubblePnP app, paid directly via Google Play Store.

0
Replies (2)
Vodacom
Vodacom's reply14 Jul 2025, 07:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
JB
J B's update17 Jul 2025, 16:32
Reviewer Update
Earlier today, after further emails setting an ultimatum to Vodacom, I have received another call from them concerning this issue. They have apologized for overlooking some technical matter concerning the debugging of the issue, and acknowledged that a billing error has had occurred in their system, affecting my account among others. They have reversed the erroneous charges on my account.

Vodacom has assured me that my account has not been compromised in a security sense and there is no need to block carrier billing.

So, a good ending after much wrangling to get there. Thanks to Vodacom for eventually doing the proper thing. I regard the matter now as closed.