1 reviews | Active since Mar 2010
*****ulent Google PlayStore item on Vodacom account
Vodacom has charged me an unauthorized amount of R1999.98 for so-called Google Play Store purchase on my July 2025 statement. I have not authorized such a purchase. How come would Google purchases appear on my Vodacom statement?
I have complained over the telephone to Vodacom, who simply pass the ball back to me: I must contact Google. Since when does the service provider, who invoices the customer, asks the customer to investigate with their third parties about possible, *****ulent transactions? The onus is upon Vodacom to investigate.
I strongly object and expect a reversal of the charged amount plus an explanation. My Google account shows no purchases for which I have paid R1999.98 Excluding the free apps on my phone, there is only a purchase of R59.99 for BubblePnP app, paid directly via Google Play Store.
Vodacom has assured me that my account has not been compromised in a security sense and there is no need to block carrier billing.
So, a good ending after much wrangling to get there. Thanks to Vodacom for eventually doing the proper thing. I regard the matter now as closed.
Vodacom has assured me that my account has not been compromised in a security sense and there is no need to block carrier billing.
So, a good ending after much wrangling to get there. Thanks to Vodacom for eventually doing the proper thing. I regard the matter now as closed.
