SM
Simon M
1 reviews | Active since Sept 2025
16 Sept 2025, 12:47
*****ulent fibre service
Vodacom debits my fibre subscription on the 16th monthly but this month suspended my line on the 10th yet still tried to debit today even though my line is "expired" as one of their consultants explained, all whilst I have a pending ticket with them querying the suspension. A week has gone by with no resolution instead I'm sent from one department to another & promised escalations with call backs that never happen as no one wants to take accountability for their error. No practice at all of the TCF principles and my experience with Vodacom is frustrating but really sad that once the money is deducted, providing the service nolonger matters.
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Replies (2)
Vodacom's replyOfficial
16 Sept 2025, 14:10Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply16 Sept 2025, 14:10
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
SM
Simon M's updateReviewer Update
23 Sept 2025, 12:40Still not a factual report as the service was suspended prematurely on the 10th September as the debit order is on the 16th, Vodacom said the line expired therefore no further debits will run but debits continued so this still doesn't explain why service was suspended on the 10th, the only failed debit was on the 16th September, deliberately so as i wont pay when there is a pendin query & suspension all this with no previous debit failures. So again no one is willing to take accountability & still no answers to the question of what happened on the 10th.
SM
Simon M's update23 Sept 2025, 12:40
Reviewer Update
Still not a factual report as the service was suspended prematurely on the 10th September as the debit order is on the 16th, Vodacom said the line expired therefore no further debits will run but debits continued so this still doesn't explain why service was suspended on the 10th, the only failed debit was on the 16th September, deliberately so as i wont pay when there is a pendin query & suspension all this with no previous debit failures. So again no one is willing to take accountability & still no answers to the question of what happened on the 10th.