PH
Peter H

1 reviews | Active since Aug 2014

12 Feb 2025, 11:30

*****ulent Entertainment Services Billings from VODACOM

We have two mobile phone accounts with Vodacom. On four separate occasions now we have had debits reflected on our invoices for 'Entertainment Services' which we neither app**** for or used. On 31/08/2022 for R188.79; 31/10/2022 for 91.34;; 31/01/2025 for R11.99; 28/02/2025 for 371.83. On each occasion we have visited the local Nelspruit VODACOM office, lodged a complaint and requested a credit, the most recent being yesterday 11 Feb 2025. The lady assisting us indicated that our was the second complaint she had received yesterday, and that it was almost a daily occurrence. This appears to be an orchestrated ***** happening frequently to VODACOM clients.

0
Replies (2)
Vodacom
Vodacom's reply12 Feb 2025, 12:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

PH
Peter H's update12 Feb 2025, 12:49
Reviewer Update
Please contact me by text, due to hearing impairment,