LA
Laverne A

1 reviews | Active since Nov 2025

04 Nov 2025, 10:35

*****ulent “Entertainment Service” Charges

Since July 2025, Vodacom has been *****ulently charging me for “entertainment services” I never authorised or subscribed to. I contacted Vodacom several times, including an hour call in September, where I was assured the charges would be cancelled. Despite this, the fees continued and kept increasing monthly. This is extremely frustrating and unprofessional. I have reversed those *****ulent charges and request that Vodacom permanently remove them from my bill and refund me urgently.

0
Replies (2)
Vodacom
Vodacom's reply04 Nov 2025, 11:18
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
LA
Laverne A's update06 Nov 2025, 08:05
Reviewer Update
I’m still waiting for call from consultant.