LA
Laverne A
1 reviews | Active since Nov 2025
04 Nov 2025, 10:35
*****ulent “Entertainment Service” Charges
Since July 2025, Vodacom has been *****ulently charging me for “entertainment services” I never authorised or subscribed to. I contacted Vodacom several times, including an hour call in September, where I was assured the charges would be cancelled. Despite this, the fees continued and kept increasing monthly. This is extremely frustrating and unprofessional. I have reversed those *****ulent charges and request that Vodacom permanently remove them from my bill and refund me urgently.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
04 Nov 2025, 11:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Nov 2025, 11:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LA
Laverne A's updateReviewer Update
06 Nov 2025, 08:05I’m still waiting for call from consultant.
LA
Laverne A's update06 Nov 2025, 08:05
Reviewer Update
I’m still waiting for call from consultant.
