*****ulent dispute still given the run around

Once again I'm given the run around and now agents even end my calls.. I've resorted to using multiple numbers to resolve this *****ulent dispute yet still nothing. 3 months down the line and nothing has been done. Instead all I get is assurances with no result of clarity and getting blocked.. I fail to understand why is it that agents open accounts using people's details causing problems that vodacom agents seem to not assist with. I've spoken to several people who seemed very igure to know what happened yet still zero results. I fail to understand why is it that things have to be like this. Vodacom customer service is terrible at this point. Beyond if blocking people seeking help is the way they do things. This is wrong