BP
Beauty P
1 reviews | Active since Mar 2018
15 Feb 2024, 16:28
*****ulent deduction
Vodacom called me and said that they are going to remove the minutes and SMS from my contract number *** and this never happened. Instead they are charging me R260 extra for the minutes and sms that I do not even use and more than these were free and included in my initial contract with them. This is a ***** as I never agreed that they should deduct the extra amount. I have called Vodacom so many times last year to resolve this, but I am still paying for something that I don't need.
I am already paying for uncapped wifi.
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Replies (1)Vodacom's replyOfficial
16 Feb 2024, 08:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Feb 2024, 08:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
