BP
Beauty P

1 reviews | Active since Mar 2018

15 Feb 2024, 16:28

*****ulent deduction

Vodacom called me and said that they are going to remove the minutes and SMS from my contract number *** and this never happened. Instead they are charging me R260 extra for the minutes and sms that I do not even use and more than these were free and included in my initial contract with them. This is a ***** as I never agreed that they should deduct the extra amount. I have called Vodacom so many times last year to resolve this, but I am still paying for something that I don't need.

I am already paying for uncapped wifi.

0
Replies (1)
Vodacom
Vodacom's reply16 Feb 2024, 08:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team