*****ulent deducting money from my account, support portals unavailable

Deducted an amount from my account, even though I have no phone or contract with them. Tried to email to find out what is happening, they send a reply I should use the Tobi bot. I tried the Tobi bot on the chat site, but because I don't have a Vodacom number, it won't accept the chat. I tried the Customer phone number, which switched me through to Tobi which hung up because I don't have a Vodacom number. You should have a human backup for when your bot is not working. Where did you get my banking details