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Terrance P
1 reviews | Active since Jan 2026
26 Jan 2026, 12:33
*****ulent debits
I have taken out a Fibre WIFI contract with Vumatel through Vodacom and everything was going great until September 2025, when a new billing system came into effect and I was asked to make payment for my subscription. I made payment via a portal and when I called in and said payment done, my line was re-installed but on reviewing my bank statement, I was debited not once but 5times. I have approached Vumatel also through Hellopeter and they confirmed that Vodacom was still billing me and would have received the money of the extra debits. I have also called Vodacom customer service and billing, on a number occasions but got no joy. I will be taking legal action if this is not resolved within 15days.
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Vodacom's replyOfficial
26 Jan 2026, 13:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jan 2026, 13:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Terrance P's updateReviewer Update
29 Jan 2026, 07:46A consultant called me on Tuesday- 27/01/2026, and assured me that she will take it up to higher management regarding my claim as well she sed she will send me an email confirming the above but I have not received any feedback or email. As stated in my earlier review or complaint, I will initiate legal proceedings citing ***** and theft of funds from my bank account.
TP
Terrance P's update29 Jan 2026, 07:46
Reviewer Update
A consultant called me on Tuesday- 27/01/2026, and assured me that she will take it up to higher management regarding my claim as well she sed she will send me an email confirming the above but I have not received any feedback or email. As stated in my earlier review or complaint, I will initiate legal proceedings citing ***** and theft of funds from my bank account.