*****ulent Debit orders

Item: Vodacom
Rating: 1
Author: sifiso G

Good day Vodacom,

Please kindly look into a *****ulent debit order that you issued, I assume someone took a cellephone contract with you using my personal details. Had you done your due diligence you would have seen that I have been a victim of identity theft so many times and I am registered with South african ***** prevention services (SAFPS), please look into this.

The amount that was debited is R236 and I have since reversed it using the FNB app. My ID number is *** 088.

Your response will be appreciated.

Helpful (0)

Replies (3)

sifiso G's updateReviewer Update

20 Jun 2023, 08:29

I see you checked my credit record on the 12th on June 2023 but you didn’t check with SAFPS if I am listed there. Sort this out.

sifiso G's update20 Jun 2023, 08:29

Reviewer Update

I see you checked my credit record on the 12th on June 2023 but you didn’t check with SAFPS if I am listed there. Sort this out.

Vodacom's replyOfficial

20 Jun 2023, 10:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply20 Jun 2023, 10:04

Official

sifiso G's updateReviewer Update

22 Jun 2023, 08:26

Hi Vodacom,

The requested documents have been emailed. Please sort this out.

Regards,
Sifiso Gumede

sifiso G's update22 Jun 2023, 08:26

Reviewer Update

Hi Vodacom,

The requested documents have been emailed. Please sort this out.

Regards,
Sifiso Gumede