O'
Oneile 'bz'

1 reviews | Active since Aug 2019

17 Jul 2023, 10:58

*****ulent Debit Orders 😡

A *****ulent account was opened on my name. I submitted all supporting documents about 2 months back. Got a reference number but still no assistance from Vodacom. My account is constantly debited even though the agents told me it won't be.

This is frustrating because I can't speak to vodacom cause their contact centre requires me to have a Vodacom number.

Poor service at its best, no sympathy for the unwitting consumer.

0
Replies (1)
Vodacom
Vodacom's reply17 Jul 2023, 12:08
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team