*****ulent debit order on my bank account

It has been over 3 weeks since the ***** case on my name was reported to Vodacom. however, to date I have not received any feedback to know if my bank account will not be debited or if the *****ulent activity has still been investigated which was supposed to take 7- 14 days. ON 25th August I did send a DM on X and was requested to provide my contact details and still no communication. What else do I need to-do to be taken seriously?