*****ulent data transaction - Vodacom taking time to resolve

More or less on 7/8 November 2023 I visited Vodacom at Mall & Reds because my router packed up. I requested to upgrade the contract and was informed that I have already upgraded on 1 Nov 23. I informed them that this is the first words I heard about upgrading. My current data contract was already 6-8 years old. I was assisted by Merlarnie at the Vodacom shop. She informed me my contract was *******ly upgraded without a router. She immediately helped me to motivate for the *****ulent transaction that was done by an agent working for Vodacom. After one week I went to see them again. This time round they instructed me to await the delivery of the router which I should refuse. This makes no sense to me. Why should I get involved at all in this whole *****ulent matter? I am only requesting the *****ulent transaction to be reversed and for me to be able to upgrade my data contract. In any case, no router has been delivered as yet to my home. Surely Vodacom is able to trace who has committed the *****ulent transaction. Now I sit without router as a result of and I am unable to upgrade my data contract. My Whats App messages in this regard are simply being ignored by Merlarnie.